NHS mail

(Information updated 21st August 2020)


NHS mail is a secure email service, approved for the transmission of patient data. NHS mail addresses have the suffix @nhs.net. 

Please note that emails will only be secure if both the sender and the recipient have email addresses ending in @nhs.net. 


The process for applying or notifying NHS England of an NHS mail address was simplified in June 2020 and is set out below. 


Access the application form via this link.  The form can be completed on any device. Further information is provided on the form to help you.  All fields in the form must be completed.  You will not be able to submit an incomplete form.  Please note that the NHS mail application  is to receive 1 shared mailbox and 2 individual NHS mail accounts. 


Once the form is submitted, NHS Digital will contact you directly with the information provided to go through the authentication process and will then set the accounts up.  This will take on average one week to set up.


If you require further help completing this form, or for other NHS mail enquiries, please email: nhsbsa.paos-support@nhs.net   


To register for any additional individual @nhs.net email addresses, contact NHS Digital on 0333 200 1133, explaining why the additional addresses are required.



To regain access to an existing NHS mail account, please call  NHS Digital on 0333 200 1133.


A condition of using an nhs.net account is the need to have completed the reduced version of the NHS Data Security and Protection Toolkit https://www.dsptoolkit.nhs.uk/. If you are registering as part of a practice, only one person per practice needs to do this. For more inforrmation on which version you need, see Quality in Optometry.

In response to the COVID-19 pandemic, the date for submission of the DSPT for NHS mail has been extended to 31st March 2021. However all those applying for an nhs.net address will need to register for the DSPT, and a new portal has been set up to simplify this process.


Where can I get help when completing the DSPT?

Quality in Optometry provides useful guidance and a checklist for individuals and practice owners, to help them meet the requirement.

AOP members can also read their GDPR advice for further information