Information on the new contract and subsequent variations/additions can be found in the files on the RHS of this page.
We have uploaded for your interest, a document regarding the provision of second pairs of spectacles and the management of Rx non-tolerance. This was issued by NHS England for Greater Manchester.
The new claim form for a second pair in Shropshire is available on the RHS of this page.
There is also an up to date list of providers of domiciliary services on the RHS.
Quality in Optometry Website
The updated QiO website is now live. QiO has been comprehensively overhauled for 2017 with new features including linear navigation, and a refined overall appearance, while outdated content has been removed.
QiO’s core purpose to host clinical governance compliance toolkits for optical professionals remains unchanged. QiO is funded by LOCSU on behalf of the profession and supported by the College of Optometrists, AOP, ABDO and FODO.
The URL for QiO is unchanged: http://www.qualityinoptometry.co.uk/
Ophthalmic payments - January 2017 - Information from Capita PCSE
New tailored submission headers
All opticians should have now received, and be using, the new tailored submission headers. Please visit our Ophthalmic payments page for example headers.
Please send in two copies of each submission header (all claims need an associated GOS form specific batch header). One copy will then be returned to you to assist with the reconciliation of payments. If you’ve not received the submission headers for your practice, if you’d like pdf versions, or if you have any queries about their usage, please email us at firstname.lastname@example.org and put ‘GOS Submission Headers’ in the email subject line.
All GOS claim forms with accompanying submission headers should be sent to: Primary Care Support England, PO Box 350, Darlington, DL1 9QN. If you’d like to courier forms to us, there is a separate address courier firms should use: Capita Document & Information Services (PCSE) Unit 1, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR.
GOS payment reconciliation
As announced in the December bulletin, a new team has been put in place to conduct GOS payment reconciliation. The team is now fully embedded and has started the reconciliation process. We aim to complete this activity by the end of March 2017, following which, any under or over payment made to practices will be corrected. We’ll keep you updated on progress through these bulletins.
Changes to GOS3 and 4 form processing
PCSE will shortly return to individual processing for GOS 3 and 4 forms. Once this has been implemented, practices will receive itemised statements, allowing for easier reconciliation. We’ll start to roll this change out in phases across the country starting February 2017.
National Performers List update
Shropshire and Telford & Wrekin optoms are in NHS England Midlands and East (North Midlands)
Details on how to apply to join the list can be found on the Performer List page.
(A) FIRST GOS REGISTRATION – see PCSE website for full instructions
(B) CHANGING YOUR NHS ENGLAND TEAM
OR YOUR PLACE OF WORK
OR YOUR HONE ADDRESS
OR YOUR PRACTICE STATUS
Complete NPL3 – Enter the reason for sending the form on page 1 then complete SECTION 3 only and email or post as follows -
Email email@example.com Enter Optical on email header
Post to PCSE Enquiries, PO Box 350, Darlington DL1 9QN
or telephone 0333 014 2884 Option 4 for further advice.
Please only email PCSE from a business or nhs.net email address.
SUPPLIES – via NHS portal – see website - pcse.england.nhs.net
Telephone 0333 014 2884 Option 2
PAYMENTS - GOS Claims to – PCSE PO Box 350, Darlington, DL1 9QN.
Telephone 0333 014 2884 Option 3
QUERIES ON PAYMENTS - Best action - email (enter Optical on email header)
and send to - firstname.lastname@example.org
Please use this new email only for all future ophthalmic payment queries and do not copy to any other email addresses.
When emailing PCSE, please include the following information in the body of your email:
• Your name
• Your practice name, address and postcode
• Your telephone number
• Your Payments Contractor number (which can be found on your GOS submission headers)
You will receive an acknowledgement email, with a unique case reference number, when the payments team has started to process your enquiry.
or telephone - 0333 014 2884 option 3
or write to PCSE, 3 Caxton Road, Fulwood Preston PR2 922
Managing urgent queries
We continue to prioritise any urgent queries. These include:
- Any issue relating to performers list applications for existing practitioners and any removals or suspensions.
- Payment issues which could affect the financial stability of a business, or create financial hardship for an individual performer.
- Urgent supply needs.
If your query is in relation to one of the above, please ensure that this is clear in your email subject header or in the conversation you have with our support centre staff, so that it can be prioritised.
To enable us to log and respond to email queries as efficiently as possible and avoid duplication, please can we ask that you do not copy in other PCSE email addresses (generic email boxes and individual staff members) when emailing us at: email@example.com.